To Get Started with your Virtual Visit:
- Make sure you are in a private, quiet setting with reliable Wi-Fi or cellular service.
- Locate your email or text message containing your visit link.
- Don’t see an email or text? Remember to check your junk/spam folder.
- Still don’t see it? Contact CWC.
- Click the secure link in the email/text to see your provider face-to-face
- Check out the "Test My Device" feature prior to joining your visit to make sure you are on a supported device.
- You will be taken to a welcome page. Click "Let's Go!"
- You may be prompted to complete a few questions that will be shared with your provider.
- Review the content on the Terms of Use page. Check all of the boxes, type your full name, and provide your date of birth to proceed with your visit.
- You may be required to provide payment before joining your visit. If so, follow the instructions on the screen.
- Click "Join Visit.”
- Your provider or a member of your care team will connect with you as soon as they are ready.
Once you have finished your visit, click "End Visit" and complete the brief survey.
