Frequently Asked Questions

My doctor enrolled me in NextMD but the website page title is now NextGen Patient Portal, am I at the right website?

Yes, NextGen, our Patient Portal partner recently changed the name of the Patient Portal from NextMD to NextGen Patient Portal. It is the same website offering the same secure messaging functionality. 

 

What is NextMD (NextGen Patient Portal)?

NextMD is our secure patient portal. It gives you a way to contact our office about non-urgent requests through a secure web portal.

 

Is NextMD (NextGen Patient Portal) email?

No. NextMD uses a web portal (website) to send messages to your doctor and doctor's support staff directly to our electronic health record system. This allows staff to view your request alongside your electronic chart. It enables staff to see vital parts of your health record as they take care of your requests and respond to your inquiries. 

I have lost my token/My token is more than 30 days old and the website won't take it. What should I do?

Capital Women's Care takes your privacy seriously. For your security, we require that tokens be given face to face. You may come to our office, present your ID and another token will be generated for you.

Contact your provider's office to arrange for a new token number. As added security, tokens will only be given to patients face to face.

 

How quickly can I expect a response to my message?

Patients should allow at least 3 business days to receive a response to their message. However, it is common for our physicians and staff to reply more promptly. If your message is urgent,requiring immediate response, please call your provider's office.

 

I have forgotten my User Name, how can I retrieve it?

Go to www.NextMD.com and click on "don't remember your user name or password". Enter your email address and your user name will be emailed to you.

 

I have forgotten my Password, how can I retrieve it?

Go to www.NextMD.com and click on "don't remember your user name or password". Enter your user name and then you will be able to reset your password.

 

My User Name or Password is not working.  What do I do?

For the fastest resolution, go to www.NextMD.com and click on "don't remember your user name or password". Enter your email address and your user name will be emailed to you. Please use this user name, including any capitalization, when entering your user name.

If you are still experiencing problems, contact your provider's office.  

 

I have been locked out of my account, how can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 20 minutes. 

 

I have a new email address, how can I change it?

Login to NextMD and click on the "My Account Tab".  Go to "My Information" and then scroll down to email addresses, where you can make the change. 

 

My doctor said she sent me a NextMD message, but I never received an email  letting me know that a message was available.  What should I do?

The email notification was likely lost in your Spam filter. Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam. Even if the notification was lost, any messages or documents that were sent via NextMD can be retrieved by logging into NextMD and reviewing your inbox.

 

Can I send a message about my child through my NextMD (NextGen Patient Portal) account?

Since all NextMD messages become part of your permanent medical record, it is not appropriate to send messages concerning anyone else (spouse, child, parent, etc.) through your NextMD account.

If your family member would like a NextMD account, one of our staff members will be happy to assist them. As a parent and financial guarantor, if you are your child's personal authorized representative, you can discuss becoming a Care Manager for your child's account.

Our Mission

The providers of Capital Women's Care seek the highest quality medical and ethical standard in an environment that nurtures the spirit of caring for every woman.

 

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